User Journey Map

This official Figjam User Journey Map should prove especially useful in your UX activities as it does everything it needs to perfectly and doesn't include any unnecessary extra features or sections.

Included in this fully editable User Journey Map are swimlanes for actions, goals, feelings, pain points and opportunities. These are the exact focus areas used in professional UX research so you can be assured this template is very professionally constructed.

If you're looking to add more depth or insight to this user journey map you could add extra swim lanes that focus on technical considerations or just general notes. Also if you're wondering when best to utilize a map such as this, it's probably best used just after the generation of personas, or you can use it when defining a future state, but then the activities or process is aspirational as opposed to the current reality.

Clean, easy to use and valuable, this free Figjam template is a 10/10.